Refund policy

For any personalised or custom-made product (personalised chopping blocks with engraving, special manufacturing, etc.), the consumer does not have a withdrawal period, pursuant to Article L.121-20-2, 3° of the Consumer Code, and is definitively bound by the conditions set out in their order.

For any standard product that does not require special manufacturing or personalised marking, the consumer has, in accordance with Article L.121-20 of the Consumer Code, a withdrawal period of 7 days from receipt of the goods ordered.

In the event of the return of goods referred to in paragraph 1 of this article, the customer is responsible for the risks of transport.

All returns must be reported to the customer service department of Etablissements BEAL SAS by registered letter with acknowledgement of receipt to the following address:

SAS ETABLISSEMENTS BEAL
14 Avenue de Saint-Etienne et 17 Boulevard des Chauchères
42 380 SAINT BONNET LE CHATEAU

 

The cost of sending the registered letter may be reimbursed upon request.

Etablissements BEAL SAS will then contact the customer by email or telephone to arrange for the return of the goods.

Given the nature of the goods, the return procedure must be strictly followed by the customer.

Failing this, no returns will be accepted.

Only goods in new condition, complete (with accessories and instructions, if applicable) and in their original packaging will be accepted.

Any goods that have been damaged by the customer, or whose original packaging has been damaged in circumstances exceeding simple opening, will not be refunded, or will be partially refunded.

The above-mentioned time limits shall run from the date of signature of the order form.

This legal right of withdrawal may be exercised without penalty, except for shipping costs.

The legal warranty (Article 1641 of the Civil Code) does not apply to the repair of damage resulting from a cause external to the product (e.g. impact, etc.) or caused by the customer.

In the event of a refund, the customer will be reimbursed by cheque or bank transfer. The terms of reimbursement are at the discretion of Etablissements BEAL SAS.

In all cases, the return remains at the expense, cost and risk of the customer.