Shipping policy

Delivery Terms

Goods purchased by the customer from Etablissements BEAL SAS may be delivered by carrier.

The delivery times indicated when the order form is completed are expressed in weeks. (Between 4 and 8 weeks)

The customer will be contacted by telephone by the carrier so that they can agree on a delivery date.

During this telephone conversation, the customer must expressly report any access or passage difficulties that the delivery drivers may encounter. The customer must measure the access passages to their home in order to confirm to the carrier that the product ordered is accessible.

Delivery is made to the doorstep; the delivery driver will leave your order at the bottom of your building or at the entrance to your home. If you would like your order to be unpacked and installed, please notify us (this type of delivery incurs an additional cost of around £250 excluding VAT).

In addition, for safety reasons, any delivery above the 2nd floor must be reported to Etablissements BEAL SAS. This type of delivery may require the presence of additional delivery personnel.

In the event of false information or incorrect measurements taken by the customer, any additional costs related to the hire of lifts, storage, return of goods or additional delivery personnel shall be borne exclusively by the customer.

All additional costs related to the hire of lifts, storage or related to the customer's absence (in breach of the commitments made at the time of the appointment) and risks of damage resulting from these constraints shall be borne by the customer. If delivery is impossible on the day of the appointment due to access difficulties, passage not previously reported by the customer or the customer's absence at the appointment agreed with the carrier, new delivery costs will be invoiced by Etablissements BEAL SAS.

Products are normally shipped to mainland France and Monaco, but can also be shipped to any other location on request.

If the customer wishes to postpone the delivery date (only for serious reasons), they must notify Etablissements BEAL SAS by registered letter with acknowledgement of receipt to the following address:

SAS ETABLISSEMENTS BEAL
14 Avenue de Saint-Etienne et 17 Boulevard des Chauchères
42 380 SAINT BONNET LE CHATEAU

The customer undertakes to be present on the delivery date agreed with the delivery company and to check that the order is correct upon receipt.

By signing the delivery note, the customer certifies that the goods delivered are in perfect condition, that they comply with their order, and that the delivery and installation have been carried out in accordance with the sender's terms and conditions of sale. Without specific annotations on this delivery document, the recipient will not be able to exercise any recourse after the delivery personnel have left.

In the event of a complaint concerning any defects or signs of damage to the goods (damage, missing items compared to the delivery note, damaged packages, broken products, etc.), the customer must note their observations on the delivery note and confirm them by registered letter with acknowledgement of receipt within 2 days to the following address:

SAS ETABLISSEMENTS BEAL
14 Avenue de Saint-Etienne et 17 Boulevard des Chauchères
42 380 SAINT BONNET LE CHATEAU

Except in cases of hidden defects, no complaints or reservations will be accepted after receipt of the products by the customer if the customer has not followed the procedure detailed above.

If the delivery date of the goods is exceeded by more than 30 days and this is not due to force majeure, the customer may terminate the contract by registered letter with acknowledgement of receipt. The contract shall be deemed terminated upon receipt by Etablissements BEAL SAS of the letter in which the customer informs them of their decision. The customer may exercise this right for 60 days from the date indicated for delivery. Any sums paid at the time of ordering will then be refunded.