Terms of sale
Article 1 - Preamble and definitions
The general terms and conditions of sale detailed below (hereinafter referred to as the ‘General Terms and Conditions’) govern the contractual relationship between any purchaser (hereinafter referred to as ‘the customer’ or ‘you’) and Etablissements BEAL SAS, a company with a registered capital of €205,000 000.00 euros, whose registered office is located at 14 Avenue de Saint-Etienne and 17 Boulevard des Chauchères, 42380 SAINT BONNET LE CHATEAU, and registered in the Saint-Etienne Trade and Companies Register under SIREN number 493736433.
The main activity of Etablissements BEAL SAS is the manufacture and sale of upright wooden blocks.
By signing the quotation and order form, the customer accepts these general terms and conditions and acknowledges that they have the legal capacity to enter into a contract within the meaning of Articles 1123 et seq. of the Civil Code.
Article 2 - Object
The purpose of these terms and conditions is to define the sales policy and the rights arising therefrom, in particular for:
- the organisation of legal relations between Etablissements BEAL SAS and the customer;
- the terms and conditions of sale between Etablissements BEAL SAS and the customer (order, delivery, etc.).
Article 3 - Ordering procedure and terms
When Etablissements BEAL SAS issues the order form, the information provided by the customer constitutes proof of the transaction.
The customer's signature on the order form constitutes definitive registration of the order, bearing in mind that Etablissements BEAL SAS reserves the right to refuse to fulfil an order in cases where the customer has not paid for a previous order in full or in part, or in cases where a payment dispute remains unresolved.
Article 4 - Prices
The prices indicated on quotations and order forms are inclusive of all taxes (VAT included) and exclude any delivery costs.
Delivery costs vary depending on the customer's delivery address and the weight of the goods ordered. Their amount is clearly specified and they are added to the price of the goods ordered.
Etablissements BEAL SAS reserves the right to modify its prices at any time, but products will be invoiced on the basis of the prices in force at the time the quotation is drawn up.
Article 5 - Retention of title and risks
Etablissements BEAL SAS retains ownership of the goods manufactured and sold until full payment of the principal and ancillary costs has been received.
Failure to pay any part of the price may result in the goods being reclaimed.
These provisions do not prevent the transfer to the customer, upon delivery, of the risks of loss and deterioration of the goods purchased, as well as any damage they may cause.
Article 6 - Product information
Etablissements BEAL SAS shall provide the customer with the most accurate information possible regarding the essential characteristics of the goods manufactured by them and their expertise, in particular by means of technical descriptions, whenever the Customer so requests.
Article 7 - Delivery Terms and Conditions
Goods purchased by the customer from Etablissements BEAL SAS may be delivered by carrier.
The delivery times indicated on the order form are expressed in weeks.
The customer will be contacted by telephone by the carrier so that a delivery date can be agreed upon.
During this telephone conversation, the customer must expressly report any access or passage difficulties that the delivery drivers may encounter. The customer must measure the access passages to their home in order to confirm to the carrier that the product ordered is accessible.
In addition, for safety reasons, any delivery above the 5th floor must be reported to Etablissements BEAL SAS. This type of delivery may require the presence of additional delivery personnel.
In the event of false information or incorrect measurements provided by the customer, any additional costs related to the hire of lifts, storage, return of goods or additional delivery personnel will be borne exclusively by the customer.
All additional costs related to the hire of lifts, storage or related to the customer's absence (in breach of the commitments made at the time of the appointment) and risks of damage resulting from these constraints shall be borne by the customer. If delivery is impossible on the day of the appointment due to access difficulties, passage not previously reported by the customer or the customer's absence at the appointment agreed with the carrier, new delivery costs will be invoiced by Etablissements BEAL SAS.
Products are normally shipped to mainland France and Monaco, but can also be shipped to any other location on request.
If the customer wishes to postpone the delivery date (only for serious reasons), they must notify Etablissements BEAL SAS by registered letter with acknowledgement of receipt to the following address:
SAS ETABLISSEMENTS BEAL
14 Avenue de Saint-Etienne and 17 Boulevard des Chauchères
42 380 SAINT BONNET LE CHATEAU
The customer undertakes to be present on the delivery date agreed with the delivery driver and to check that the order is correct upon receipt.
By signing the delivery note, the customer certifies that the goods delivered are in perfect condition, that they comply with their order, and that the delivery and installation have been carried out in accordance with the sender's terms and conditions of sale. Without specific annotations on this delivery document, the recipient will not be able to exercise any recourse after the delivery drivers have left.
In the event of a complaint concerning any defects or signs of damage to the goods (damage, missing items compared to the delivery note, damaged packages, broken products, etc.), the customer must note their observations on the delivery note and confirm them by registered letter with acknowledgement of receipt within 2 days to the following address:
SAS ETABLISSEMENTS BEAL
14 Avenue de Saint-Etienne and 17 Boulevard des Chauchères
42 380 SAINT BONNET LE CHATEAU
Except in cases of hidden defects, no claims or reservations will be accepted after receipt of the products by the customer if the latter has not complied with the procedure detailed above.
If the delivery date of the goods is exceeded by more than 30 days and this is not due to force majeure, the customer may terminate the contract by registered letter with acknowledgement of receipt. The contract shall be deemed to have been terminated upon receipt by Etablissements BEAL SAS of the letter in which the customer informs them of their decision. The customer may exercise this right for 60 days from the date indicated for delivery. Any sums paid at the time of ordering shall then be refunded to them.
Article 8 – Withdrawal period
For any personalised or custom-made product (personalised chopping blocks with engraving, special manufacturing, etc.), the consumer does not have a withdrawal period, in accordance with Article L.121-20-2, 3° of the Consumer Code, and is definitively bound by the conditions set out in their order.
For any standard product that does not require special manufacture or personalised marking, the consumer has, pursuant to Article L.121-20 of the French Consumer Code, a withdrawal period of 7 days from receipt of the goods ordered.
In the event of the return of goods referred to in paragraph 1 of this article, the customer is responsible for the risks of transport.
All returns must be reported to the customer service department of Etablissements BEAL SAS by registered letter with acknowledgement of receipt to the following address:
SAS ETABLISSEMENTS BEAL
14 Avenue de Saint-Etienne et 17 Boulevard des Chauchères
42 380 SAINT BONNET LE CHATEAU
The cost of sending the registered letter may be reimbursed upon request.
Etablissements BEAL SAS will then contact the customer by email or telephone to arrange for the return of the goods.
Given the nature of the goods, the return procedure must be strictly followed by the customer.
Failing this, no returns will be accepted.
Only goods in new condition, complete (with accessories and instructions, if applicable) and in their original packaging will be accepted.
Any goods that have been damaged by the customer, or whose original packaging has been damaged in circumstances exceeding simple opening, will not be refunded, or will be partially refunded.
The above-mentioned time limits shall run from the date of signature of the order form.
This legal right of withdrawal may be exercised without penalty, except for shipping costs.
The legal warranty (Article 1641 of the Civil Code) does not apply to the repair of damage resulting from a cause external to the product (e.g. impact, etc.) or caused by the customer.
In the event of a refund, the customer will be reimbursed by cheque or bank transfer. The terms of reimbursement are at the discretion of Etablissements BEAL SAS.
In all cases, the return remains at the expense, cost and risk of the customer.
Article 9 – Natural defects in wood
All butcher blocks manufactured in our facilities are made from end grain wood. As wood is a living, natural material, they may exhibit differences in colour, knots and visible scars.
Article 10 – Warranty
All chopping blocks are guaranteed for 6 months from the date of purchase, as evidenced by full payment of the price.
During this period, Etablissements BEAL SAS will replace part or all of the goods free of charge if a manufacturing defect is found.
The customer also benefits from a warranty against all consequences of defects or hidden faults that may be found in the goods manufactured and sold, provided that they are reported to Etablissements BEAL SAS as soon as they appear, by sending photographs.
However, the warranty does not cover damage due to misuse of the goods sold (excessively humid environments, exposure to heat sources, etc.). Advice on use and maintenance is clearly specified at the time of ordering to enable the customer to keep their chopping block in good condition over time.
Article 11 - Disputes and liability
The customer is responsible for verifying the completeness and accuracy of the information provided to Etablissements BEAL SAS when placing the order, particularly the delivery address.
Etablissements BEAL SAS cannot be held liable for any errors made by the customer and/or the customer's failure to comply with the delivery terms and appointments that they themselves have agreed with the carrier. Where applicable, the costs of returning and storing the goods shall be borne by the customer.
Without limiting the preceding paragraphs, the liability of Etablissements BEAL SAS under these General Terms and Conditions may not exceed an amount equal to the sums paid or payable during the transaction giving rise to said liability, regardless of the cause or form of the action concerned.
Any irresistible, unforeseeable events or circumstances beyond the control of the parties, in particular in the event of a total or partial strike by carriers, and natural disasters such as floods or fires, shall be considered as fortuitous events or force majeure exempting liability.
The choice and purchase of a property by the client are under his sole responsibility. Consequently, the total or partial impossibility to use said good will not be able to give rise to compensation, only in the case of a proven hidden defect, non-conformity, defectiveness or exercise of the right of withdrawal envisaged by the consumer code.
Article 12 - Dispute settlement
These General Terms and Conditions of Sale shall be executed and interpreted in accordance with French law.
The parties will seek, before any dispute, a possible amicable agreement Any dispute of any nature or contestation relating to the formation or execution of the order, even in case of recourse under warranty or plurality of defendants, will, in the absence of an amicable agreement, fall under the exclusive jurisdiction of the Courts in whose jurisdiction our registered office is located.
Article 13 - Second life of products
As a producer/manufacturer and in accordance with the so-called anti-waste law of February 10, 2020, which reformed the Extended Producer Responsibility (REP) system, we give you our registration number in the producers' register: FR013533 thus confirming our compliance with Article L.541-10 of the Environment Code.
Article 14 - Divisibility of the clauses
The fact that any clause of the general terms and conditions of sale becomes void, unenforceable, null and void, illegal or inapplicable due to a law, a regulation or following a final decision of a competent court, shall not call into question the validity, the legality, the applicability of the other stipulations of these general conditions of sale and will not exempt the client from the execution of his contractual obligation.